CREAMIMPERIAL

Good to know

Ordering & FAQ

Read the full Terms & Conditions.

How do I buy an available artwork?+

Open the artwork and choose Purchase. You'll complete a secure checkout, and the piece is prepared for insured shipping.

How does a commission work?+

Send an enquiry with your size and colour. The artwork is created first, then you receive photographs and video for approval.

When do I pay for a commission?+

Only after you have approved the finished artwork. No payment is taken at the start.

How is the art shipped?+

Fully insured, tracked worldwide delivery in a custom wooden crate, packed with professional materials.

What if it is damaged in transit?+

If damage is confirmed by the courier or insurer, the artwork is replaced with a new one at no additional cost. Please report any claim immediately on delivery with photos and/or video.

Can I return an artwork?+

No — every piece is a unique, handmade original and all purchases are final. If you have any questions before buying, I'm happy to help.

Is each piece unique?+

Yes. Every artwork is one of a kind and sold with a signed letter of authentication by the artist.

How should I care for my artwork?+

[Care guidance — placeholder, please supply.]